March 2013

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Global companies beware: Rude customer treatment depends on culture

A new UBC study reveals that North American service workers are more likely to sabotage rude customers, while Chinese react by disengaging from customer service altogether. “Our research shows that culture plays a significant role in how frontline workers deal with customer abuse,” says UBC Sauder School of Business Professor Daniel Skarlicki, a co-author of […]

UBC clubfoot treatment in Bangladesh gains $4.3M federal boost

Thousands of Bangladeshi infants born with clubfoot – in which the feet are turned inward and downward – will be cured of the debilitating condition, thanks to a project led by two University of British Columbia professors, and supported by the Canadian International Development Agency (CIDA). The Hon. Alice Wong, the federal Minister of State […]

$30M partnership of Canadian, Indian institutions officially launched at UBC

Media are invited to attend the official launch of the India-Canada Centre for Innovative Multidisciplinary Partnerships to Accelerate Community Transformation and Sustainability (IC-IMPACTS), a $30-million partnership among three Canadian universities and 11 leading institutions and state and industry partners in India to tackle urgent issues in both countries. The Canadian launch event will be attended […]

Students Reap Benefits from Volunteering

A volunteer dentistry mission to India has taught four UBC students to see the whole patient—including his or her social and economic context, cultural beliefs and values—not just the ailing tooth. In December, fourth-year dentistry students Akashdeep Villing, Amandeep Hans, Vikrant Sharma and Tanmeet Singh arrived in India to set up dental camps at local […]

The Next Big Thing in Global Citizenship

UBC’s Norman B. Keevil Institute is poised to advance best practices in mining in Mongolia and around the world. Mongolia, a country of roughly three million people, stands on the precipice of economic escalation. A landlocked country between China and Russia, its traditional agriculture-based, nomadic economy has been infused with capital from the development of […]

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